The hotel is good, but the service is lame.

Written: 14 august 2015
Travel time: 1 — 13 june 2015
Who does the author recommend the hotel to?: For business travel; For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 6.0
Cleanliness: 7.0
Food: 6.0
Amenities: 9.0
We chose this hotel because of the location. A very beautiful island, attracted by white beaches and I wanted to go there. There are not many hotels on the island itself, there is not much to choose from.
The territory is well-groomed, quite large. A lot of crabs live on the territory of the hotel, they go out for a walk in the evening. We see this for the first time. Crabs of different types, there were quite large ones. The hotel has several restaurants, the food is more or less normal. There were no fresh salads (greens), very few fresh vegetables. But the meat is different enough. Fruit served seasonal - pineapple, mango, a couple of times papaya was on the table. Desserts are edible, but not "oh so delicious".
The rooms are good, though at first we were put in a room where the air conditioning did not work well. After a whole day of negotiations, in the evening they moved to another more expensive room with a sea view. No payment was required. The towels in the rooms are not very new, they were scuffed, and their color is slightly grayish. The smell of chlorine, seen in Cuba with fabric softener is a problem. Justifies their situation in the country as a whole, the lack of goods in stores. We lived three more days in Havana and encountered a little bit the ordinary life of the Cubans. The shops are empty, the streets are dirty. . .

The service is normal, the waiters want money, no one will just run around you.
The beach at the hotel is very beautiful, white clean sand. The entrance to the sea without stones, gently sloping. The hotel offers a free shuttle service to the most beautiful beaches on the island. 15 minutes of travel on a diesel engine and you are in a place where you can take awesome photos! Walk 50 meters to the side and not a single living soul. By the way, part of the beach in the hotel is reserved for nudists.
In general, the rest was a success, but the second time I do not want to go back there.
Translated automatically from Russian. View original

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