Caution when paying by credit card for hotels in Beijing

Written: 9 november 2011
Travel time: 26 october — 3 november 2011
Who does the author recommend the hotel to?: For business travel
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 5.0
Food: 5.0
Amenities: 4.0
Decided to go to Beijing without tour services. operators, i. e. to a decent knowledge of English. language is available. We booked tickets and a hotel through the Internet. For the hotel, the Chinese immediately withdrew an advance payment from the card in the amount of the cost of one day, well, everything seems to be fine. flew to Beijing, upon check-in they asked for a card to pay for the room immediately for the entire stay, well, ok, they gave a card, they had to withdraw 14324.40 yuan from it, but suddenly the first surprise appeared, they did not withdraw 18324.40 yuan, they said that 4000 ostensibly at the expense of possible future expenses and ostensibly if we don’t use them, they will return them to our card after check-out. The second nuance - we went to a 5 * hotel, a club suite room, and the service was expected to be the same, but it wasn’t there, the room was cleaned every day, but somehow, that is, they made the bed, they threw out only the garbage that we ourselves threw in the trash , if something, for example, a candy wrapper from a chocolate bar was left on the table, then in the evening they found it lying there, towels and bathrobes were changed only if we threw them into a special laundry basket, if we didn’t throw them, then they neatly folded them wet and did not change. Well, in general, the cleaning service is 1 point. But in any case, the most interesting was waiting for us ahead: When leaving, they counted our extra. the expenses came out to about 1500 yuan, they said they would deduct them from our reserve 4000, and the rest of the 2500 would be transferred to us back to the card, well, everything seems to be fine, they asked for a card, we gave it, they seemed to arrange everything (from experience, money on the card from abroad goes about 2 days) and we sailed safely. Two days later, WOW!! ! instead of 2500 yuan returned to our card, the hotel again withdraws 14324.40 yuan from us. Well, in general, for the fourth day already, we have been solving these misunderstandings by phone with them, the result is still zero. Get some rest! 09.11. 2011.
Translated automatically from Russian. View original
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