Ужасный отел за все платить надо Terrible hotel you have to pay for everything

rested with his family in China on the island of Hanyan from the tour operator Anex tour at the hotel yuhuayuan sea view resort room. Upon arrival at this hotel on 06.11. 2016, we were settled in rooms that did not correspond to the booked reservation, after scandals and claims on the third day, we were still settled as expected. 12.11. 2016 we went into the children's room in the morning and were shocked! There were paths of baby cookie crumbs throughout the room that led to the closet where the eldest daughter first saw the rat. There is a video. This morning we turned to the guide Vladimir, who gave us a tour, he informed the administration that a rat lives in our room. Returning from the tour, we informed the guide Nadya. The next day there was a very strong smell of a rat, we went to complain to Nadia that no measures had been taken. After three days of scandals, we were offered to change one room, which did not suit us, since the rooms were obtained at different ends of the hotel. During these days, the children lived with us in a room, and the other room was rented only for a rat !!!! ! On the fourth day after all the scandals, we were informed that the rat was killed and taken out (no words). when the four of us lived in the same room, the youngest daughter, who had peed in bed for four years, we were accused of spilling wine, for which we were billed for 600 yuan, Inna, the tour operator RUS, helped us to deal with this conflict, as our operator spent excursion. In such cases, it must be warned that the replacement of linen is paid, we did not count on such extra costs. Moreover, there is no private beach and sun beds only for money. 50 yuan for one sunbed, which cost us 100 yuan per day. Anex tour examined our complaint, and they blamed Us for all these troubles. How so, what did you pay money for? There are no words. If you are interested in more details please email. The conclusion is this. People never settle in this hotel and do not contact Anex tour, they do not care about customers