Worst hotel I've been to

Written: 20 july 2019
Travel time: 5 — 15 july 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 2.0
Food: 4.0
Amenities: 2.0
In order:
The drive from Phoenix Airport took about half an hour.
But for some reason, we had a flight from Haikou, and we drove 5 hours to it !!!
We arrived at night, everyone was given numbers. They warned that if something was wrong with the number, it would be necessary to wait for the morning and already decide on the issue of moving to another. Be sure to leave a deposit of 100 ye. At the request to settle our company nearby (only 2 rooms), we were placed in completely opposite rooms, although the hotel was still half empty at that time.
We paid for a room for three, but in the end it's a double room, where they just bring a folding bed. The room smelled terribly of dampness and sewerage. The door-window did not close, the Internet did not work, the toilet worked every other time. There were no tables or chairs on the terrace. The renovation has probably never been done since the opening of the hotel.

The next day, we asked to be relocated, again asked to be close to friends, to which the Chinese woman at the reception freaked out wildly, snorted and said that the rooms were all occupied, but we saw how many people were actually... As a result, we were moved to another room . As soon as you enter it, you immediately smell a terrible smoky smell. And there was also a type of sofa, so it generally stank of urine as well as from decorations on the bed! We just put it all together and didn't touch it the whole vacation.
Cleaning in our room was 3+. Every day they gave out water, changed the towels in the bathroom (which, by the way, were already very worn out), washed the floors (except under the bed), and gave out almost all things like shampoos, soap, toothbrushes... They never changed beach towels in 10 days and the sheets were never changed.
The territory is large, beautiful palm trees, ficuses, grass, bridges, a small lake. But on the very first day, when we were sitting by the pool late in the evening, we saw a rat! Not the most pleasant first impression. But then we still often met them...
Swimming pool. For some reason, the hotel advises swimming only there, and not swimming in the sea) So the hotel has 2 pools, near the main building where the reception is, and near the other buildings, closer to the sea.
On the very first evening, we saw how wonderfully it was cleaned....bleach was simply thrown there with huge ladles. There is no water purification system. There is green mud at the bottom.
In the second pool, the picture is even cooler, even small fish swim in the children's pool! and of course also dirty water and a dirty green-brown bottom.
The beach is endless! Nice sand, cool sea with waves. Waves by the way every day, sometimes strong, sometimes a little weaker. As the guides said, swimming is strictly until 18.00, then the police will fine you. Very few sunbeds and umbrellas. There is always a red flag hanging on the beach, and a lifeguard/guard is on duty. So, if you went swimming and left your bags, the guard absolutely calmly approaches your bag, opens it in fear to see what is there and calls to the shore with a whistle if you have something valuable in your bag! It can even call the police to talk to you! Well, yes, midges bite on the beach.
Breakfasts. We took a single meal.
Every day the same food. In the first days, it even seemed that it was delicious... on the 10th day, I didn’t even want to look at it all.

Fried eggs, noodles, rice, chicken or fish (not tasty at all), rice milk porridge, inedible sausages or bacon, a couple of types of cereal, yogurt. From vegetables - radishes, carrots, cucumbers, onions and very rarely tomatoes. From fruits bananas, tasteless green guavas, green melons and almost normal watermelons. There is a $100 fine for taking food out. If you come with a large bag, you must leave it in front of the entrance to the restaurant or put it in a hotel bag and attach a clip.
Wi-fi is supposed to be in every room, but it's not. Sometimes during the day you have it, in the evening it’s gone, and you have to call the master to fix it, but he doesn’t come very soon. The next day or the next day. We had to ask for it 4 times. By the way, all rooms have the same Wi-Fi password, so it sometimes helped out.
In general, something like this. Definitely would not return to this hotel, so I do not advise you.
Translated automatically from Russian. View original