Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
The hotel was chosen as a transit hotel on the way to Europe for the New Year holidays of 2017.
For this, the hotel booked a room on December 19.2016 through booking. com on January 02.2017.
And on January 1, at 9 pm, on the eve of leaving home, the following letter arrived from the hotel (the version of the letter has been saved): "Due to failures and overlays in the booking system, I was forced to contact Booking. com. I was repeatedly pointed out the discrepancy the number of rooms in our hotel and the number of bookings sent to us. The exact reasons and recommendations for eliminating this situation or preventing its occurrence in the future, I could not find out from the specialists of this company.
Given these facts, we regret to inform you that we cannot accept you due to circumstances beyond our control. "
Those. the letter is complete nonsense.
Since there was a little more than 1.000 km from the house to the hotel, I had to deal with the hotel, instead of fully preparing for the trip, and asking the booking. com employee to cancel the reservation, because. the hotel, which is typical for these "comfort sellers", did not cancel the reservation, which was actually canceled by the hotel.
Cancellation of the reservation on my initiative was fraught with a fine of 45 US dollars, which, according to the conditions of the reservation, I had to pay to the hotel upon check-in.
If the hotel had sent their crazy letter a day earlier, then I could safely cancel the reservation and wish the hotel to go to the bottom of the swamp.
As a result, the following letter was sent to the hotel: "This is an unconvincing argument, given that the reservation was made on December 19, and the pandemonium with its cancellation arose a day before check-in - January 01. Therefore, the rating for the service is "2". Comfort House - absolutely not comfort. "
Thus, keep in mind - you may not be expected there upon arrival, if for some reason you did not have the Internet before leaving.
Here is such a "comfort" without a check-in.
For this, the hotel booked a room on December 19.2016 through booking. com on January 02.2017.
And on January 1, at 9 pm, on the eve of leaving home, the following letter arrived from the hotel (the version of the letter has been saved): "Due to failures and overlays in the booking system, I was forced to contact Booking. com. I was repeatedly pointed out the discrepancy the number of rooms in our hotel and the number of bookings sent to us. The exact reasons and recommendations for eliminating this situation or preventing its occurrence in the future, I could not find out from the specialists of this company.
Given these facts, we regret to inform you that we cannot accept you due to circumstances beyond our control. "
Those. the letter is complete nonsense.
Since there was a little more than 1.000 km from the house to the hotel, I had to deal with the hotel, instead of fully preparing for the trip, and asking the booking. com employee to cancel the reservation, because. the hotel, which is typical for these "comfort sellers", did not cancel the reservation, which was actually canceled by the hotel.
Cancellation of the reservation on my initiative was fraught with a fine of 45 US dollars, which, according to the conditions of the reservation, I had to pay to the hotel upon check-in.
If the hotel had sent their crazy letter a day earlier, then I could safely cancel the reservation and wish the hotel to go to the bottom of the swamp.
As a result, the following letter was sent to the hotel: "This is an unconvincing argument, given that the reservation was made on December 19, and the pandemonium with its cancellation arose a day before check-in - January 01. Therefore, the rating for the service is "2". Comfort House - absolutely not comfort. "
Thus, keep in mind - you may not be expected there upon arrival, if for some reason you did not have the Internet before leaving.
Here is such a "comfort" without a check-in.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Not comfort
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