Dirty, bad food

Written: 27 july 2015
Travel time: 12 — 20 july 2015
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 3.0
Food: 3.0
Amenities: 4.0
The first impression of the hotel "Captain" was the territory - a dirty pool, around which there was plastic furniture with a faded oilcloth glued on. At the entrance to the hall-dining-bar, a terrible smell of either fungus, or rot, or mold will hit your nose, which destroys the desire to be here, not to mention food. This smell is constant and did not disappear during our entire stay. Despite the fact that the hotel was half empty, we were placed in rooms with a view and at the level of the entrance to the neighboring hotel. There are no thick curtains in the hotel, so we had the impression that we were living in the “House” program for neighbors, and the sun was wildly hot in other rooms without curtains. Number - a separate song. dirty. I was struck by the decision of the bathroom - the toilet is in the shower compartment without a bulkhead, that is, you can take a shower on it. The water flow in the floor is clogged, the constant stagnation of water is 5-10 cm. Judging by the reviews of other guests, we were lucky that it did not stink. While only our group was in the hotel, warm water was supplied only from a solar heater: in the morning and in the evening - only cold water, in the afternoon - whoever had time first got a shower. Only when European tourists and relatives of the owner arrived did they turn on the boiler. While the water is filled in the toilet bowl, you can go into meditation - 15 minutes!! ! The owner's answer is that we have hard water. By the way, nobody cleans metal taps in principle. The staff is generally invisible - practically does not take out the garbage from the room, does not wipe the floor, does not clean the territory. Apotheosis - food that poisoned several people. Products are the cheapest and of poor quality, dirty dishes against the background of the described smell. Leftovers from yesterday are served again. I don't want to describe. At the height of the season in Bulgaria, from vegetables and fruits, we were given only terrible tomatoes and cucumbers, stale bread 2-3 days old, a cheese product, a terrible-looking tyulka, pasta in the form of a general mass, from which nothing can be picked out, etc. The hotel area is frankly dirty - unwashed tiles, garbage floats in the pool, dried flowers, a seized elevator, a fallen lamp have not been raised for a week. The staff at this time just sits at the bar. There is no place for children at all, stunted master's tomatoes grow on the site of the playground.
You experience constant irritation due to the mass of large and small inconveniences, although it is clear that once the hotel was not bad. Past positive reviews are obviously related to the owner's wife, Daniela, who is now gone. The owner was seen once upon arrival and once briefly. No one is interested in the guests and their problems are ignored. There are a large number of decent hotels around for the same price, so think thrice than to endure all this.
Translated automatically from Russian. View original