Полное разочарование Complete disappointment

rested with my husband. We chose a 5-star hotel specifically to avoid unpleasant surprises, it did not work out. the staff at the reception can’t connect two words, they settled an hour and a half later than the scheduled time, because the room was not ready for our arrival. Of course, no one even thought to apologize.
There are sagging beds in the room, stained wallpaper, chipped tiles in the bathroom and mold smudges in the corners.
The restaurant has a lot of staff, really not busy with anything, as soon as the plates are cleared from the table. There was a feeling that they were competing with each other to see who could remove the most plates. Therefore, it was not very comfortable to have breakfast, the waiter stood over the soul and waited for his next plate. I even had to poke at him once, so that he wouldn’t interfere with eating. Dishes in the restaurant are dirty, plates, cups, cutlery are scary to take in hand.

The swimming pool deserves special attention. That's a cloaca. There is dirt all around the pool. Who is more conscious of the guests, they themselves clean up around themselves (we are one of those) did not want to lie among the broken umbrellas, khabariki and beer bottles. The loungers barely breathe. Umbrellas are dirty and broken. The mattresses are littered with birds and probably haven't been cleaned in years. The promised free pool towels after 10am do not exist.
The end of all this disgrace was the bill for coffee from the coffee machine in the room. No one warned and nowhere was it written that one capsule of coffee costs 4 leva. (for comparison, a wonderful cappuccino in a cafe costs 5) in the end we paid 94 leva. Not great money, but it was not pleasant. We have a better coffee machine at home and I know how much these capsules cost.
We often rest on the sea, there is something to compare. We have never seen such a divorce for the stars))))
In a word, I do not recommend it to anyone. A normal person will not like it. We are not embarrassed by old furniture or a worn sink, but it must be CLEAN. And this is the biggest problem of this hotel, dirt everywhere.