ХАМЫ И ЖЛОБЫ BAD AND GOON

not far from the beach, 800 meters (((, the water in the hotel pool is icy, let alone children, you can’t advise an adult.
Specifically, my friends and I - a married couple and a couple with a child left negative impressions about the hotel.
To begin with, the tour operator "Landis", representing the interests of the voucher - "Adriatic Travel" forgot to provide a transfer to the hotel, so I had to take a taxi. The representative of the tour operator "Landis" by the name of Maria Dimcheva, who met tourists at the hotel, generally explained that it was our mistake that the transfer did not arrive, because we did not contact the transfer minibus ! ! After that, she went about her business, ignoring claims and requests for sane explanations. People from horror films work at the reception, they don’t smile at anyone, they freeze if it’s profitable for them (they don’t understand Russian and English?! ) the couple was first identified in one number !! ! this is when booking and paying in advance) They answered the claims that repairs were underway in the rooms we booked (the sewer broke through) and offered to move to another hotel for 4 days, despite the fact that we were all booked together and by one company. After that, they offered an alternative and took me to a room (number 1), which is not a room, but a technical room for staff accommodation (the corner in the hostel is 5 stars). A small scandal with the threat of calling the police on my part, since the hotel did not fulfill its obligations, resolved the issue and finally settled in a normal room, but at 16.30 (apparently, the sewage accident was quickly eliminated, liars. No requests or persuasion to call to talk with the owner The manager of the hotel does not act on the administration at all. The manager was rude, presented herself as the owner of the hotel, behaved rudely and defiantly (by the name of Pepa). By the way, at the request of the tourists, no one called the police. couple, in the room in the evening, while they were not brought a note, demanding to move to another room in the morning. When they went to figure out what was going on at the reception, again rudeness and disrespect from the hotel administration. The owner of the hotel was seen several times, this man was very apologetic) for the inconvenience caused, offered to pamper him with wine as a compliment for the troubles, but apparently forgot about it...

As a result - a spoiled mood among all the tourists who were affected. Boars who do not care about the reputation of their business.
Shouts and yells, namely the yells of English-speaking guests around the clock, and from 00 to 6 in the morning, including, do not contribute to rest (