Всем привет! Если коротко, то отель просто кошмар. Hello!In short, the hotel is a nightmare.

Nightmare is very mild. We arrived at the hotel in a large and friendly company at half past one in the morning and were stunned. All wide open, no one at the reception. We waited, the guard came and gave us the keys to the rooms, and we went to look for them. I must say right away that all the photos are lies. The hotel is dead. We didn't receive anything that was promised. On the websites, it (the hotel) is marked somewhere with three stars, somewhere with four, in fact there are only two of them, hence all the problems. And now in order; we had a two bedroom suite that cost like a space rocket but turned out to be garbage, literally. Our first room was on the first floor and it stank like an old dump. When we refused to check in and said that we would sit in the lobby, they answered us: “Well, sit down. ” I have traveled to many countries, but I have never seen such rudeness anywhere. As an experienced tourist, I immediately called the representative of the tour operator (balkanexpress) and at night I was advised to wait until the morning, by the way, I do not advise using their services. In the morning, battles began for what they paid for. The representative of the Balkan Polina fought with us for 4 whole days. Then we were relocated. The second number was also all broken, but it did not stink and I stopped fighting. A big thank you to Polina. Room amenities are also very poor. International rules are not followed. Neither in relation to furniture, nor in relation to utensils. After all, these are apartments. There was constant water in one bathroom (shower was leaking). In general, the vacation is ruined and we don’t have a foot in Bulgaria anymore.