Отдых в Империале Rest in Imperial

I am not an active user of such sites and I resort to this kind of information only once a year when planning the next tour, and when choosing a particular hotel, I formed my choice precisely on the reviews and recommendations of tourists. Therefore, I decided to write about what was previously missing in the reviews, but in my opinion it puts the hotel in the category of unattractive for recreation and, by and large, left a negative aftertaste from the tour as a whole.
Our acquaintance with the hotel, and we were 2 adults with a child of 3 years old, began at 11:00 from the reception, where we were asked to wait until 14:00. When asked by the administrator, what to do all this time and where to spend it, they calmly and with a smile on their faces shrugged. Despite the fact that at that time there were empty rooms in the hotel, we were told that “our” room was being cleaned. Then it turned out that this is the principle of the hotel administration in any case not to settle before 14:00 and apply this to everyone.
The majority of the guests of the hotel were Bulgarians, Romanians, Russians, British. What immediately catches the eye is the absolutely indifferent attitude of the hotel staff towards us. The behavior of the Bulgarians and Romanians is very defiant, who create noise out of nothing and plus everything is accompanied by this impudent behavior and boorish attitude towards the rest neighbors. The restaurant menu is monotonous and by the end of the week of stay causes undisguised disgust. Wine, the pride of Bulgaria, was represented by 2 varieties, white and red liquor with a touch of alcohol. The constant and incessant queues in the restaurant, cafe, bar deserve special attention, in pushing which there are no equal Bulgarians and Romanians. Coffee and tea lovers are in for a disappointment. coffee machines only work during breakfast and tea was not served at all. Coffee is disgusting, but even for him the line did not stop. In the bar, drinks and food are served in plastic containers, which evokes associations with a cheap diner. A cocktail in a plastic cup looks rather ridiculous. An orange and blueberry drink stuffed with preservatives, substitutes, dyes was passed off as juice, there were simply no others. As a result of such irritants, I had to regularly refuse lunch or dinner and visit the restaurants adjacent to the hotel, which are countless with a varied themed menu. Therefore, I advise everyone to book hotels without meals. There are many restaurants, bars, cafes in the resort within walking distance with a rich menu and delicious cuisine for any income.

Near the pool, sun loungers and umbrellas are free, but there are never free ones, and this despite the fact that only a few rest by the pool. "Resourceful" Bulgarians and Romanians occupy free sun loungers early in the morning, putting a towel or personal belongings on them, and freely do any other business, only occasionally coming to the pool to sunbathe and swim. When I asked for a sunbed, the receptionist laughed and advised me to get up at 7:00 in order to take a free sun lounger in advance. All the chairs and deck chairs in the hotel are plastic and some of them are in terrible condition.
Rest on the beach is also disappointing, because. it turned out that the hotel does not have its own beach, and you need to pay extra for relaxing on a private beach if you find a free sun lounger with an umbrella, if there are no free ones, you can simply be asked.
During the week of our stay at the hotel, bed linen and towels were changed once. The towel, thrown before cleaning on the bathroom floor, was carefully folded and put back in place by the maid.
Cleaned the room badly, dirt and sand remained even after cleaning. Glasses and an ashtray were washed occasionally.
The result of our tour is a deep disappointment from unjustified hopes from the tour and the hospitality of Bulgaria. I felt that I had been scammed.