разрушенные впечатления ruined impressions

During our stay, we liked the hotel all 14 days. The rooms are excellent, the breakfasts are at the level, the sea is not as far to go as it seems, we even liked to take a little walk. There were no problems, we are madly in love with this country, we rested there 5 times, or even more. Everything was ruined by the check-out. . . On the day of arrival, we noticed a crack in the bowl for the toilet brush, but unfortunately we did not really attach any importance to this, but in vain. . . we were billed for 20 euros. We began to be indignant that the cleaning lady saw everything on the day of our check-in and was aware of it, we were told that she no longer works here and there are no records. They didn't hand over the passport until they paid. The receptionist said it was their own fault. With all the pleasure for the whole holiday, I will not go to this hotel again.