The hotel is not bad, problems with the settlement.

Written: 16 august 2013
Travel time: 9 — 16 august 2013
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 2.0
Cleanliness: 4.0
Food: 8.0
Amenities: 1.0
The hotel itself is not bad, the food is excellent. It is located in a park area. Not bad rooms. Swimming pool, bike rental, gym. Not very far from the sea. We took all incl.
But - on the very first day we were settled in a room that answered 1 or maximum 2 stars (although I immediately offered money at the reception) - this ruined our mood for a long time !! ! Well, you can’t place people in a SHED - after all, we don’t rest so often and hope for a normal rest! The staff at the reception didn’t even apologize for the settlement, and to be honest, they didn’t treat us very friendly, apparently everyone understood, and they heard me talking on the phone and explaining the situation (I called their old rooms SHIB) - only they somehow anyway, (in Turkey I had the same situation. So the staff apologized, gave a bottle of wine, made a safe for free, in general, they tried to somehow make amends, And then.......!!!
To be honest, it is the staff at the reception that is simply unfriendly. I work in this area - in our hotels-restaurants, they are simply fined for being unfriendly!

I still recommend this hotel to people if they are willing to risk their first days of rest, as not only we were put in old, terrible rooms, and then moved. Other vacationers, by the way, from European countries, also !!!
The resort itself is not bad, very quiet, the sea is quiet in different ways, sometimes it is stormy, even snorkeling is quite exciting, entry into the sea is inconvenient. Stones, sharp rocks, there are few places with a convenient entry.
But this is still a village for the elderly and a family with children.
For young people, you can take a bus to Golden Sands. Food is inexpensive and tasty everywhere.
A separate issue is the flight - during the season, the airport in Varna cannot cope with such a huge flow of flights (it is the size of the Central Kyiv Bus Station). There is a 5-hour wait - there are huge queues back both for baggage check-in and for registration and customs - it's just a madhouse.
There is only one result - I am not particularly pleased with this vacation, and of course I will never go to this hotel, although the resort itself has wonderful air (a sort of mixture of sea and forest-coniferous forests).
Translated automatically from Russian. View original