У отеля есть потенциал, но не хватает заботы и любви к гостям The hotel has potential, but lacks care and love for guests

Hospitality is an elusive art.
Partially agree with previous reviews. I want to emphasize some points. We were driving from Moldova, the operator advertised comfortable double-decker buses, Alfa Servis, and I didn’t bother asking for comfortable seats (we are a family of large people), thinking that all the seats are normal, and it’s hard for everyone on the road. We got the last 17th row, on the second floor, where there are 5 seats soldered, places - C, D, E. Well, at least the husband sat in the middle, and stretched his legs into the aisle. And my son and I could hardly stand it, these seats do not fold out, there is nowhere to put your knees on this side, since on this side of the bus there is an ascent to the second floor and takes up part of the space, where the seats are A and B, there is a little more space. In addition, there are 90 people on the bus, so we go through customs not in half an hour. On the ground floor - still better, and there are tables. My advice is if you love your wife and kids, spend 200 euros on gas, parking and a green card, and drive your own car. Do not skimp on your comfort and nervous system (small children cry - who is teething, whose tummy hurts, someone snores, someone is sick, the air conditioner blows in the head, turn it off - you will suffocate, 2 hours at each customs. Do not Forget that all the tour buses leave Chisinau at about the same time, and there will be at least 3-4 buses of 90 people in front of you.
Now, about the hotel. You can live, do not worry, because it is not yet known how lucky you are with the weather. My personal observations: something needs to be changed in the system. Well, imagine that you are making such a difficult journey, you arrive at 7 in the morning, and they tell you - if you want to have breakfast, pay extra 10 levs per person, because. you will have breakfast on the last day. Who welcomes guests like this? How much will you eat for that breakfast? Two scoops of an omelet, a sausage, a croissant, and a cup of tea? The same thing, when we left, they took off the bracelets at 12.00, and said that it was already impossible to use the bar and restaurant. And the departure is at 18.00! The transfer bus took us to the stop, and there we waited for our bus for another 2 hours, as the bus had breakdowns. Another couple of our fellow countrymen found themselves in the same situation, with small children who were hungry and had no money. There were other people leaving at the bus stop, they had already treated this family. Some commented that they also had this in the hotel, others said that they also had food for the road in the hotel. Of course, you could pay extra for lunches, or go to some cafe, etc.

But the attitude is surprising. Let me give you an example: on the way, the bus stopped not at a gas station, but in some roadside, seedy toilet. Two o'clock in the morning, my head is square, I go in, and there is a jar on each sink, and in each one there are fresh roses, the aroma is simply magical, I was already "healed", and admired and admired this stranger who gave a pleasant impression.
Specifically, in Aqua Azura - the administration lacks soul and love for people. A couple of touches can change everything, a little kindness gives rise to gratitude and inspiration.
Food is a bit scary, but it’s suitable for men, we women love delights, diversity - this is not here, but you won’t stay hungry - givechi, vegetable stews, olives, desserts - you can live.
In the resort itself, it was sad that many abandoned or destroyed hotels - Grand Hotel Varna, Marina Delfin, Rubin, Veronika and Pelican in Sunny Day, instead of an open and affordable pool with thermal water for most holidaymakers - built an elite Aqua House - "Expensive and rich ", with a sauna, a fitness center, etc. , the price is appropriate. You might think I'm a jerk. Well, it probably is. How else? There are 2 students in the family, payment for services, food, everyone looks into his pocket, anyway, you earn money for a ticket in more than one month.
Forgive me for everything about myself and about myself! Ride and you will have experience! Good luck!