Испорченное впечатление spoiled impression

For the first time in my life, I encountered the theft of clothes (! ) in a hotel. A friend's jeans were missing, they searched everything. It didn’t fit in my head that someone else might need jeans. When they left, they left a jacket on the bed. On the same day, a representative of the tour operator contacted the hotel - the answer - "the cleaning lady did not find anything. " Although we remember exactly what and where we left. Letter to manager - ignored. It turns out the jacket is more important than the reputation of the hotel. Besides :
MINUSES: the room is cold, the water is a little warm in the evening (in my opinion, this is generally a mockery). Breakfasts are the same. The senior manager at the reception is extremely unpleasant. The stated five minute walk to the ski lift is a lie. Walk 20-25 minutes. The bus runs, but only from 8 to 10.
PROS: The room is spacious. Purely.