Отель очень испортился!!! The hotel is very bad!

We have been resting in Bansko not for the first year, but we went to this hotel after a year break for the second time. The hotel does not live up to its star rating. As soon as the new building was launched, there were 2 times more people, and the infrastructure remained at the same level. It is not possible to visit a steam room in order to "not sit in the hands of a Macedonian" in the evening. Same thing with the pool. You can swim in it only before lunch. Later - you can only walk around. Why do people bathe children in diapers there and the guards do not react to this. The bus to the elevator takes every 20 minutes, but it is not a fact that you will fit in it. You have to stand in line or go, like in a minibus at rush hour. Breakfast - buffet - the usual. Room cleaning is average. But for a set of dishes I had to run for the maids !!!
This hotel is located on the outskirts of the city. If you need to go to the mehana or the center, then you will have to spank in the mud far enough.
In general, the hotel is average for not picky guests at all. There are many hotels in Bansko. There is no point in going to this one!! !