Отличный отдых, но нужен ремонт в номерах Great stay but rooms need refurbishment

We rested in February 2012. We never write reviews, but we decided to start because we often use the experience of others. We liked Katarino, and everyone, and there were 20 of us with children. I'll start in order. Food HB-super, breakfast is excellent, varied, delicious. Dinner is a song, variety, several types of meat, salads, greens, side dishes, as usual but very tasty, I don’t have the strength to try everything. Desserts are chic, chocolate cakes, delicious cakes, fruits. SPA is great. Two swimming pools, one inside with access to the second ON THE STREET, you swim coolly, and the snow falls on your head. The water in the pool is warm. A sea of ​ ​ saunas, a hammam, a relaxation room with relaxation music. An excellent hall with a fireplace, where we could all gather together and not bother anyone, and no one bothered us. Location outside the city of Bansko, but for us this is not a minus, but a plus, a sense of nature, beauty from the window. The shuttle bus ran regularly and there were no problems at all. Well, now about the cons. We had a junior suite on the second floor. 2 adults + 2 children. So it was cold, this time, the sofa bed for the child sagged, it was bad to sleep, they asked to be replaced, they just brought another mattress to lay on top and that's it. The room has not been renovated for a long time, the plumbing is all old and the cracks in the bathroom are covered with black mold. The furniture is simple (as on the site) but all "tired". And our friends (the same room nearby) still had a wall of the toilet next to the bedroom, there was no soundproofing, so they couldn’t sleep at all. The guys who took rooms 2 + 1 complained that it was cool, the rest was fine. So here are the conclusions. Food and SPA are the best we have seen in 4 * in Bansko (there were 4 times Florimont, Pirin, Katarino, Lyon, and the rooms let us down. Therefore, we argue among ourselves whether to go to this hotel again. We are 5 families and this is a common opinion.