Отвратительно! Ночью на кровать капает грязная вода с потолка. Disgusting!At night, dirty water drips onto the bed from the ceiling.

Disgusting! Lived in Kap House (Bansko) from 01.03 - 9.03. In the room on the ceiling there is a crack on the entire ceiling, around it there are dirty stains from dried water. 09.03 My wife and I woke up at 4 am from the fact that cold and dirty water was pouring right on us from this crack in the ceiling, right on the bed, mattress, blanket and everything on the bed was already wet. . . I have not seen this even in the cheapest hotels in Vietnam for $ 1 per day. It was dirty, wet and nasty. We had to collect all our things at night, pack our bags and move to another room at the KapHouse hotel at 5 in the morning. In the morning I applied with a claim to the reception. There they told me that - "everything is fine because I did not have to sleep until morning under a cold shower. "To further solve the problem, I asked the boy from the reception to call his boss. This was simply refused to me and, finally, insults addressed to me followed. It is worth noting a number of features of the KapHouse hotel, which are not mentioned in advertising and on their website - The lighting in the room is sooo weak. And in the bathroom, in general, there is enough light only to see where the toilet is. . Bed linen is only partially available, it is offered to sleep simply on a mattress in a cover. The walls are dirty and cracked. Internet and television were unavailable almost all the time. I turned to the reception with a request to exchange money - they tried to cheat and exchange at a low rate. We will never go to the KapHouse hotel again and we do not advise you. If you still find extreme lovers, I advise you to take an umbrella with you when you go to bed.