My family and I stayed at the Shangri La Sydney hotel from December 27.2014 to January 1.2015. The impression of the hotel was unpleasant, despite the good location and beautiful views from the rooms. Firstly, we were unable to celebrate New Year's Eve at the hotel's restaurant as they did not accept bookings for families with children under 18.
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My family and I stayed at the Shangri La Sydney hotel from December 27.2014 to January 1.2015. The impression of the hotel was unpleasant, despite the good location and beautiful views from the rooms. Firstly, we were unable to celebrate New Year's Eve at the hotel's restaurant as they did not accept bookings for families with children under 18. I was also very surprised by the quality of room cleaning - the maid constantly moved things, and it was problematic to find something after each cleaning. On the eve of the New Year, a glaring incident happened: while we were on an excursion, an iPad mini, bought immediately before the trip, disappeared from our room. We wrote a missing persons report to the hotel management asking for an investigation. The hotel management approached the investigation very formally - they only interviewed the maid, who, of course, said that she had not taken anything. The iPad was never found. The hotel refused our request for compensation, arguing that they are not responsible for things left in the room, and advised us to look elsewhere. Upon arrival home, we continued to correspond with the hotel, and received only regrets in response. To be honest, we expected more reaction to this incident, but the hotel preferred to leave us with an unpleasant experience instead of smoothing the situation. We travel a lot in different countries, but for the first time we encounter such an indifferent attitude of the staff in a 5 * hotel. We got the impression that the hotel management is not ready to fight for their customers and do everything to make their stay enjoyable. I would like to note that the cost of rooms during the New Year holidays is 2.5-3 times higher than on ordinary days. Bottom line: price, quality and management attitude will not force us to come to this hotel again.
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