Странные впечатления strange impressions

Arrived on vacation with my husband, chose this hotel based on reviews, which we regretted very much. I'll start with the pluses, the hotel is not dead, the furniture is almost new, the SEA and the beautiful view are the biggest plus. We took only breakfast, in principle, there is something to eat, but very monotonous, and the kitchen leaves much to be desired! There's a hair in the egg toast!? ! We came to dinner at our wonderful hotel, which was paid on the menu, found a piece of plastic in the salad, called the waiter and showed him this, he just muttered “this was horrible in the cooking process” - guard! But that's not all, we asked for the bill 4 times! In English! in response, they nodded to us with a smile, and only after it dawned on us that the person hardly understands English, we called another waiter. Another problem is water! There is not even a bottle of water in the room, this is not provided for, and since there are no shops nearby, a water cooler is put only at breakfast, then it is removed, it seems that they specifically want to “rip off” money, you can only buy it in a bar, it’s worth it pleasure in the amount of 0.5 l - 100lek ($ 1), of course I understand everything, but having paid that kind of money for housing, it's too much, we're not in Africa! Our disappointment knows no bounds! We wanted to go to Vlora in the evening, but after 18.00 buses and minibuses no longer run, only a taxi (13 € one way) is at a distance of 11 km! There are taverns and cafes nearby, we visited the neighboring restaurant to the right of the hotel, the cuisine is delicious without surprises, unlike ours! There is a much-praised fish shop where fish will be butchered and cooked in front of you, but again, there is fish in the street in the heat, the smell is not entirely pleasant, we were afraid to try. And yes, the shop doesn't inspire confidence. In general, either we expected more, or we were just unlucky with the hotel! We are waiting for a response from the tour operator about the issue of replacing the hotel)) I wish everyone a pleasant stay!