Author:
Date of purchase: 27 december 2012 Written: 23 january 2013 |
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Travel agency: Ukrainian Tour (Kyiv) Service type: экскурсионный тур |
In this review, I will not be able to talk about the New Year's trip, which we purchased through the Ukrainian Tour, because, unfortunately, we did not have time to evaluate it due to a force majeure with health that happened to us and in which we failed use insurance. Many companies would have long ago spat on us and did not bother, and would not be interested at all in how and what. But Ukrainian Tour surprised me a lot. Upon returning to Kyiv, we were contacted by the director of the company, who asked us to tell everything that happened, after which she promised to try to help get at least some kind of refund. In the end, she kept her promise and we received compensation. As for me, such a situation is rare for our travel industry. I want to wish this company prosperity and success! At least, we can safely recommend it to friends and acquaintances, knowing that if something happens, they will not be left in trouble and will not freeze.
And I also want to join other reviews and say that Anna Obukhova is a wonderful manager who loves her job and clients and strives to do everything to ensure that they stay with the Ukrainian Tour. There would be more such companies and employees in our tourism sector!