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Travel agency review Travel Up (Lviv)
Terrible firm
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Author:
Date of purchase: 16 december 2019 Written: 05 march 2020 |
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Travel agency: Travel Up (Lviv) Service type: экскурсионный тур |
We booked a tour for 5 days, chose from guaranteed tours, which means we thought it was going for sure. Bought tickets and paid. And a week before departure, they cancel our trip, offering to choose other tours that are many times worse. I dialed the number that is listed on the site where the not-so-nice girl DIDN'T APOLOGIZE, didn't get into a position, but said something like - you call the reception, what do you need? Where is the explanation? Where is the apology? I'm talking about compensation! In general, your service is minus zero significantly! Teach operators to speak and apologize!!! And learn how to conduct business processes, and not put the tour in guaranteed, and then cancel it for no reason. You are the bottom! If someone wants to ruin your holiday, please contact here!
