France

Everything went well if not for a small misunderstanding. We arrived at the hotel, and there was just horror! Dirty stink and cold. Well, we immediately called our tour operator and dumped all the photos from this place, she herself was in shock. Then they told us to wait. We waited more than 5 hours after sitting in the lobby of the hotel. After that, they offered us another hotel, but at the same time we had to pay a fine of 120 euros to the company upon arrival, and, of course, get to the hotel ourselves. Maybe I don’t understand something, but what is our fault that we were sent to an unverified hotel and what kind of fine can we talk about! We lost a whole day sitting with our suitcases! Upon arrival, we went to a tour company to figure it out, but there we were told by Ekaterina, who is the main one in this company, if we don’t pay a fine, they will file a lawsuit! At the same time, she repeated, well, when you called, we picked up the phone, didn’t turn off the phone and didn’t leave you! That this is not part of their duties! I do not see in this situation our fault to pay something! You're sending people and you need to know where you're sending them!

Comments (0) leave a comment

0 comments

Show other comments …