The holiday was a success but the hotel guide is hamlo

Good afternoon!

From 17/07/2018 until 07/24/2018, my family and I rested in the city of Kemer, Turkey, at the Ares Hotel Kemer 3 *. The holiday was great except for one thing.

On 07/18/2018, a meeting with a hotel guide from Tez-tour was scheduled near the reception. A nice young man approached us. Izmir introduced himself and wrote on a piece of paper tel. At the end of the conversation, he offered to buy excursions from him. Prices were from $50 adult and $30 child. He responded to our negative answer with indignation, became rude, angry and turned into a boor. He said that if we had any questions or problems during the rest, so that they would not contact him or even call him, he would not help! And he left without saying goodbye.

Our family chose your agency because were confident in the professionalism, high level of service. Please take action against this guide. This behavior is not allowed!

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