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- Unprofessional staff
Travel agency review Telemak (Severodonetsk)
Unprofessional staff
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Author:
Date of purchase: 08 october 2018 Written: 08 november 2018 |
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Travel agency: Telemak (Severodonetsk) Service type: пакетный тур |
They went on vacation with their homeland and turned to the Telemak travel agency. There was no clock for long chats, so after visiting there, I announced the amount and version of the hotel. Possible offers were received on Viber. Having chosen the right option, we had to pay first 60% of the cost, and then another amount. The first payment was made by me, the second by my husband. When she turned to the employee's travel agency with checks, Olena was embarrassed that the payments were made by different people, because they would have difficulties with accounting. She accused me of not having the right to do so without permission. I was no longer in the mood to stay and travel.
In addition, at the stage of signing the contract, Ms. Olena was embarrassed that instead of one contract she had to make two, in the name of my husband and me.
Before signing, I said that I would first get acquainted with what was said, that it makes no sense to get acquainted because this is a standard contract, no one will make changes to it, it was necessary to get acquainted with it earlier ..... earlier !!!! this is when I'm sorry.
I think that employees need to be more restrained in their statements to customers and more knowledgeable about hotels, because we have been misinformed a bit, but compared to this it is a trifle.
