ruined vacation

I have already warned all my friends not to contact this tour. operator, I want to warn those who are not familiar. We bought a tour to the LONG BEACH RESORT 4 * hotel from this company. I don't know who could give it 4*, from my experience - maximum 2* (very dirty, constant smell of mold, dirty linen). I was very surprised by the complete unwillingness of the staff to communicate at least in some broken Russian (in the hotel, 80% of vacationers are Russian speakers). I think that this is the fault of tour operators who do not require hotel owners to respect their tourists. Street (not having higher education) tukers quite tolerably communicate in Russian. At a meeting with the hotel guide Roman, they listened to a confession that he had corrected himself after criticizing tourists. They believed and agreed to a 2-day very rich excursion to Kandy - waterfalls. Roma convinced that the one-way trip would take no more than 4 hours. As a result, this path turned out to be 7.5 hours long (very hard!). they called in for tourists from distant hotels and because of this they didn’t drive much on the autobahn. Normal tour operators in such cases provide transportation of tourists to the main road. transport. As a result, we saw 70 percent of the planned. As compensation, Roma offered a free tour in Halle. The guide was very cursing that there were a lot of people, brought to the souvenir shop, we didn’t want to go further with him, we returned by regular bus.

Nowhere in the hotel is there information about how the lifeguards work on the beach, at the meeting the guide Roman did not say a word about this either. During the 9 days of our stay, there were 5 cases when tourists drowned, one was not saved, because. There were no lifeguards at the time.

On the way back to the airport, I left my purse with an iPhone, a credit card on the bus ... No communication with the driver! (this is a tour operator trusting the lives of tourists to a driver with whom there is no connection !!!). On the second day I called Roman again and heard that the driver said that there was no handbag on the bus. Those. Join UP is hiring drivers who are so brazenly able to pick up a thing forgotten by a tourist! Or the guide Roman simply did not want to contact the driver and look for my handbag. Of course, the loss is not super significant, but there was a lot of information in the iPhone that is almost impossible to recover. By the way, I forgot the same handbag at the bus station in Thessaloniki, returned for it in 2.5 hours and it was returned to me at the box office (completely strangers). I want to return to Greece, I don’t want to go to Sri Lanka at all. A with

Join UP will never join again. Irresponsible, dishonest, dishonest company.

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