Lies, rudeness, anti-service

I have never written reviews before, but now, after the experience of receiving services from the Join Up tour operator, I just want to scream with indignation and impotence. So, in order. We chose a honeymoon tour, so we approached the choice of a hotel with great care - we re-read the "volumes" of reviews on the Internet and interviewed friends and acquaintances. Chose and paid for RADISSON BLU HOTEL, DUBAI DOWNTOWN in Dubai. New, luxurious hotel in all respects. Unfortunately, we did not read reviews about the tour operator ...

The first suspicions should have crept in when we were not sent tickets on the appointed day. But in the pre-wedding turmoil, no one paid attention to this - tomorrow means tomorrow, again tomorrow, okay. We flew out the morning after the wedding. But even on the day of departure, tickets were not sent, no one called us, did not explain anything. When we got through, they said go to the airport - they will register according to your passports. When registration began, we were not on the lists ...

With grief in half, we flew. They arrived at night. There was no escort, only a Hindu driver who did not even speak English. They brought us to the Marina Byblos hotel. On our attempts to explain that we were not here, we were simply dropped off the minibus and left. At the reception I showed a voucher for RADISSON BLU, but there was no reaction. They said that tomorrow at 11 the guide will come and explain everything.

At 11, the guide of the host partner Lena came, made a surprised face and said, “We did not confirm RADISSON BLU, there is a conference and there are no places. Get to grips with Join Up."

There would be no such indignation if Join Up behaved adequately ... But, during the days of rest and 2 weeks after arrival, we received the following from them (I'm not saying that getting at least some answer is a titanic work): “1. this cannot be!, 2. Yes, our side, we will relocate, 3. And we thought you were already relocated (no comment ...), 4. How can you prove that you lived in Marina Byblos? 5. It was necessary to draw up an act there if you didn’t like the food and cleaning and bring it to us, 6. It was necessary not to check in at Marina Byblos, and now it’s too late, 7. Booking.com prices are not an argument for us (our RADISSON is there on 50% more expensive than where they settled us)”

We did not count on monetary compensation, but it would be adequate to at least apologize. Despite the fact that we repeated 10 times that we are newlyweds - a complete disregard.

Instead of apologies, outright rudeness and lies.

Separately, about the hotel in which we were settled. Very tired, dirty, torn linen, gray towels, sagging furniture, meager breakfasts (7 days scrambled eggs with sausages), the rooms stink.

With such competition in the tourism market, how can such an operator exist? Is there any association that cares about the professionalism of market players or not? Through the court, I already understood that there was no way to find justice for them.

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