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- unprofessionalism and rudeness
Travel agency review Pegas Touristik Туроператор (Kyiv)
unprofessionalism and rudeness
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Author:
Date of purchase: 28 may 2015 Written: 15 june 2015 |
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Travel agency: Pegas Touristik Туроператор (Kyiv) Service type: пакетный тур |
The three of us flew to Turkey (Kemer) from 05/28/2015 to 06/02/2015 with Pegasus. It was a mistake. First, a week before departure, we were rescheduled for the return flight from the evening to 7 am. accordingly, not only the 6th day of rest, but also the last night was stolen from us!, since we were taken from the hotel at 3 am (4.5 hours! before the flight), although it took a maximum of 40 minutes to go from Kemer to Antalya (then we We waited for registration and for almost 2 hours the flight itself, without sleeping all night.). but worst of all, upon our return, we turned to the tour operator with a question about such organization of the tour, to which we received a completely boorish and unprofessional answer from a certain Nikolai (signed by a candidate of legal sciences) that we are uneducated tourists and the flight time is completely independent of them ( which I absolutely do not believe in). And of course, no one even apologized, I'm already silent about financial compensation. they most likely book the hotel for a day less, taking the rest of the money for themselves. We strongly do not recommend traveling with Pegasus.
Of the good - the hotel guide. Pleasant young man.
