I do not recommend Pegas Touristik to anyone

I would like to contact Pegas, I really hope that they monitor mentions of them.

I rested with my mother in June 2019 at the Dead Sea Spa 4 * hotel in Jordan. And left very dissatisfied with the work of Pegas.

So! Firstly, we had an English-speaking guide who did not even hold an introductory meeting with us. We saw him only on the first day before check-in and that's it! A couple of days before departure, I started writing to him on Viber to find out when our flight was, if it had changed and what time the transfer would arrive for us, so he told me to check when we had a flight! WHAT? Is that my job! But that is not all. On the day of departure, he sent a driver for us, without arriving himself. When we got to the airport, we found out that our flight was postponed by 12 hours!!!! (and later another 3, for a total of 15). And he sent us to the airport without bothering to check the information, while he did not answer calls and messages. Answered after 1.5 hours, apparently when I woke up. So that you understand, only we and another family with children arrived at the airport, the rest knew about the transfer and arrived in the evening. As a result, I was answered by Katerina, the manager of the travel agency "Let's go with us", through which we bought a ticket and helped with requests for support. A few hours later we were taken to a hotel at the airport, provided with lunch, but before that we had to swear for a long time with representatives of Pegas and Jordan (in English, I note this).

Separately, I would like to say about the All Inclusive system at the Dead Sea Spa hotel, which is available for tourists from Pegas. So, this is not All - this is a nightmare! Of the available alcohol, only strong alcohol. Beer, champagne, wine - for a fee. But most of all, I was outraged that there was only one bar, and it only works from 13:00 and is located far from the pool, and even more so from the sea (10 minutes to go for sure). Breakfast ends at 10:00 and the next time you can drink only at 13:00, and then you will need to go for drinks every time. By the time you come back, everything is already hot. And this "bar" looks like a table with a machine, where Pegasus tourists can pour drinks for themselves. There's Fanta, Cola and Sprite. Also, at the bar you can take coffee, tea, strong drinks. ALL! No snacks, other food, juices, smoothies, NOTHING. This is not Egypt or Turkey, not All in the classical sense at all. The most annoying thing is that there is a bar right next to the pool, but you can’t take drinks there, but you have to go far enough.

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