Турфирма Pegas Touristik Туроператор

TRAVEL AGENCY REVIEWS PEGAS TOURISTIK ТУРОПЕРАТОР

From 07/13/19 to 07/19/19 through the operator "Pegas Touristik" a tour was purchased (paid for) at the Catamaran Resort Hotel, Kemer (voucher number - Hotel Voucher # 4431449). 07/12/19, when I was already on the train on my way to Kyiv for a flight to Turkey, the tour operator said by phone that the hotel had canceled my reservation for accommodation, and offered another hotel for the same amount and on the same departure dates. →

The next day after checking in, there was a meeting with the guide, in our case, with Vyacheslav Kagarlitsky. We bought an excursion to Israel, after it turned out that the guide did not have any information about the excursion at all, did not warn about a possible refusal to enter Israel, he promised breakfast, lunch and dinner, but in fact the breakfast is good, lunch is Slop, and there is no dinner at all, but he said before. →

The organization is excellent, but on excursions everything is very fast. Either little time is allocated, or the guide wants to go home early. Unclear. And on the excursion of the Chicken Tycoon, they didn’t walk through the buildings for some reason. →

Everything is great in the agency, they did their job well. Transfer etc was good. There were problems with Join UP during flights. Excursions offered, used. →

Reliable Professional managers Organization is great →

We flew to Egypt to the Sunny days El Palacio hotel with a 3-year-old child, who on the 2nd day came down with a temperature of 39. When I decided to seek help from a doctor on insurance (in which only Ukrainian phone numbers were indicated for communication), I was told at the reception to dial our guide who would solve all problems, because they can only dial a Ukrainian number for a fee at my expense and very expensive! When I got through to the guide, in response to my request for help, I heard in a rude tone the answer that this is NOT HIS PROBLEM AND HE WILL NOT DO THIS!!! This answer shocked me! The guest relation hotel workers were also surprised and tried to inform the guide by phone that these were his tourists, and he was responsible for them! To which the guide just hung up!!! As a result, my problem was dealt with by the hotel workers and my travel agent from Kyiv via viber, and not the guide who was supposed to help us! I have a question for Pegas Touristic, are your guides really only willing to talk to tourists about the excursions they offer at inflated prices, and when there is a real problem they hang up?!!! My advice to tourists who go on vacation from Pegas touristic, be prepared that if you suddenly have problems, you will not be helped. →

The company was chosen according to the principle - closer to home. And as it turned out, they did not fail. Everything that was stated was done. Thanks! →

The service from this agency was top notch. No rescheduling or flight/transfer delays. We were completely satisfied with this trip. On the spot, they even took advantage of the offer of the hotel guide for excursions, I liked everything very much. →

I read a lot about Pegas Touristik. Well, nothing like they say happened. We were met, taken to the hotel, on the way the guide told us a lot of useful information. At the hotel, Sergei, who supervises tourists, held a meeting the next day and also told a lot. We were picked up and taken back to the airport. Everything is great, what else do you need? Just agree with the hotels that they would not require money from tourists at the reception when checking in. →

The first time we decided to fly with Pegas and were mistaken. Before ordering a tour, they asked a question about heating the pool in the winter (flying with children), they officially wrote to us that one of the pools would be heated, in fact none of the three were heated. Regarding the check-in, it’s also a hoax, the hotel consists of two parts (1st and 2nd line), they paid for the first settled on the second, although Pegas was also asked a written question about the check-in, to which they answered indignantly "we settle only on 1st beach line, as indicated in the hotel voucher ", but in fact . →