Checked into a lower class hotel

When checking into the hotel, there was an overbooking and we were settled in a hotel of a lower class, more precisely in a complete hole, the representative of Tez Tour refused to help us in any way, and tried to alternately reduce the responsibility either to the hotel or to the company that sold this tour to us, while denying ownership to Tez Tour Ukraine, emphasizing that there is another representative office of Tez Tour in Turkey. The representative of Tez Tour in Kemer, Vladimir, categorically refused to look for any solutions to the problem, to try to provide us with a normal hotel, the level we paid for, but on the contrary told us that if we were outraged, he would call the gendarmes. We plan to sue Tez Tour, if someone else has encountered the same problem, write to [email protected] or in a personal VK, we may prepare a class action lawsuit for failure to comply with clause 4.5 of the contract (4.5. The contractor who booked the tour package is in the process the provision of services has the right to replace the hotel specified in this agreement with a hotel of a similar or higher category (hotel class).)

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