Travel agency review KENT tour (Kyiv)

I do not recommend. Very low service. Anti-service.

Author:
Date of purchase: 23 april 2019
Written: 19 may 2019
1.0
Travel agency: KENT tour (Kyiv)
Service type: другие услуги

As part of the group's visit abroad, on April 23, 2019, the organizers purchased tickets for the route Cherkasy - Boryspil Airport on May 12 and Boryspil Airport Boryspil - Cherkasy on May 17, 2019. In both cases, the minibuses arrived at the wrong time near the ticket. 12. 05 the bus for the ticket was to be at 7.30 am. Calling the operator back at 5.30 and saying that the bus will be at 7.00 and also changed the stop. Since the taxi was ordered in advance, we had to change the time and place by canceling the pre-order for a taxi in the city of Cherkasy. As a result, the bus (Mercedes sprint, freight converted into a passenger, killed and dirty cabin) arrived at 7.30. All the way the driver was flying at high speed and talking on the phone. 17. 05. on arrival, no one from the travel agency called, did not provide information about the place of landing, or about the model and license plates of the bus. The organizers (customers) and I started calling the operator.

It is impossible to call the service +380972220095 and from the third, fourth time to call, all operators are busy. For my part, I deprived myself of a voice message. Nobody from the travel agency called me back in half an hour. A representative of the organizers called the operators of this travel agency, after which a woman from +380939320210 called me and rudely called me. As a result, I was called back at 3.30 pm and told where to look for a bus at the airport. So, according to the ticket departure 14. 45 and in fact left at 15. 40. There is no way to order a place, so if this is the final landing, be prepared where to lose the place that is the least convenient of all. The fare for the airport - Cherkasy 400 UAH, of which only 200 receives a minibus driver. Minibuses without air conditioners, worn out.




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