Author:
Date of purchase: 23 september 2018 Written: 30 september 2018 |
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Travel agency: Join Up! Турагентство (Dnipro) Service type: отель |
Terrible!!!!! Do not contact this tour operator. It is better to overpay 50S, but take a ticket not from them.
They took me to the wrong hotel. We bought a ticket to Kemer, they brought us to Goynuk. The hotel is terrible, they position it as four stars. This is not true. Dirt, disgusting food, no alcohol. There is no beach. And to the question of where we should go, the answer simply blew me away, go to other people's beaches, and if they ask why without a bracelet, say that you lost it. They demanded 10S for the password for Wi-Fi. They brought in packs of tourists who were just as deceived as we are. Sat at the reception for 12 hours. They didn't settle. The hotel is called Assel Resort. I had to take a taxi for my own money and go to my hotel by myself. Upon arrival, we learned that our tour operator himself canceled our reservation, and he told us that our places were occupied. This also turned out to be false. We were seated immediately. This operator deceives not only tourists, but also their own Turks. And now a tip: if you find yourself in such a situation, in no case do not check into a hotel without finding out about availability in your room. If they tell you that you will not be accommodated there, let them take you to your hotel and there they will confirm that there really are no places. The tour operator must offer an equivalent or better hotel. Fight for your rights. It's just a pity that you ruined your vacation.