Travel agency review Hakuna Matata Expeditions (Dnipro)

Busy bus tour in an old jalopy instead of an expedition

Author:
Date of purchase: 01 august 2017
Written: 19 august 2017
3.0
Travel agency: Hakuna Matata Expeditions (Dnipro)
Service type: экскурсионный тур

Before the tour, I googled reviews about the expedition, but did not find anything (by the way, it's strange, the company seems to have been around for a long time). Well, now it will.

Tour of Iceland, a full circle around the island, a very ambitious program. Unfortunately, things didn't go well from the start. The guide who was supposed to lead the expedition disappeared, and they were urgently looking for a tour leader and driver.

The driver immediately lied that he paid like everyone else (later it turned out he didn’t), and therefore everything will be as he sees fit, and he doesn’t care what the group thinks. He kept the steering wheel normal, but sat in a mobile phone, skipped turns, stopped only where he wanted to and was constantly rude, and in the end, after the indignation of the group, he generally began to hysteria.

The tour leader, although she was a nice girl, pleasant to talk to, most likely was not happy to be in Iceland for an extraordinary time and practically her role was to put marks on the maps for the driver. Very little time was always given at stops, and we often found interesting places just by chance, wandering somewhere. There were a couple of stories about Iceland and countless. She removed herself from the conflict between the group and the driver, she said - communicate yourself.

The logistics were ill-conceived, a lot of hours on the bus, including many hours of travel, which could have been avoided by choosing better places for hotels. Some tours have been canceled without compensation. The bus itself was an old Mercedes Sprinter with a duct tape roof (it leaked anyway), bald tires and leaking oil. Miraculously, we made an almost full circle and broke only near Reykvik itself.

But we were lucky with the weather, the group itself was very close-knit and cheerful, so the impressions were positive, but rather contrary to the company's service. What surprised me the most was not the attempts to save the company on everything, but the complete disregard for problems and sometimes outright lies. Given the luck with the weather and the cosmic beauty of Iceland, put in a bit of effort and despite the flaws, the group would be happy. Guys - if you are tired of the forwarding business - you need to stop in time, and not turn into a rotten office.




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