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- Losing brand and customers
Travel agency review Fiona Travel (Kyiv)
Losing brand and customers
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Author:
Date of purchase: 18 may 2017 Written: 07 august 2017 |
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Travel agency: Fiona Travel (Kyiv) Service type: пакетный тур |
Travel agency was recommended by relatives.
Did not like the manager Maxim Kucherenko. The reason is booking games and an attempt to impose the most expensive tours, as well as providing incorrect information about online booking of air tickets. I ordered a tour for 1100 euros, he checked it with me for a reservation, and then an hour later he wrote to the post office that the reservation was no longer confirmed, but there is one for 1300 - 1500 euros with a confirmed reservation. Obviously, this was an attempt to play on the nerves, because. in the contract he gave me, there was not even a booking sheet. The issue had to be resolved through Anna Kucherenko, although there was a great temptation to take the money and find another operator.
Relatives used Fiona's services for 3 years, but this year they were offered a "burning" tour at the price of an ordinary one and twice as short. They went to another company and found 5,000 UAH. cheaper.
As a result, the company lost about 10 potential customers (we, relatives and our friends), as well as reputation.
