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Travel agency review Elaks Tour (Kharkiv)
Europe bus tour
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Author:
Date of purchase: 22 april 2013 Written: 13 october 2013 |
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Travel agency: Elaks Tour (Kharkiv) Service type: экскурсионный тур |
Gathered company to go to Europe for the May holidays. There were 30 of us.
Bus tour with the route Lviv - Krakow - Berlin - Amsterdam-Paris - Prague - Lviv.
Below are the shortcomings of the Monte Travel travel agency and the EvroTravel tour operator.
Claim 1: Departure from Lviv was delayed. Initially, the bus was supposed to leave Lviv at 8:30, but the departure was postponed to 14 hours, as a result of which the stay in the city of Krakow was reduced.
Claim 2: When accepting documents for opening a visa, some tourists were not notified that a photocopy of the power of attorney was required to take the child out of the state for presentation directly at the border.
Claim 3: One tourist who paid for the tour and paid for the urgent submission of documents to the embassy did not participate in the trip due to the fact that his documents were not submitted on time for the opening of a VISA.
Claim 4: The tour was changed without warning, without visiting Prague, and transit return to the territory of Ukraine from Paris. As a result, the tour participants did not visit Prague and had a tedious journey for 30 hours.
It’s good that the company was good, the work of the travel agency and the tour operator was not satisfied. There was no compensation.
