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Author:
Date of purchase: 27 april 2019 Written: 06 may 2019 |
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Travel agency: DAV Club (Kyiv) Service type: экскурсионный тур |
1) Chose - as recommended.
2) Organization for 2 balls out of 5.
3) The guide accompanying the group - Oksana Plechiy - This is the removal of nerves and an explosion of the brain. It began with the fact that the bus was not where she told us upon arrival at the station. We and other tourists searched for a long time, and then called. Call and warn, apparently she was not taught. When they got through, "oh, there all the parking spaces are occupied and we parked there." What is it like?. Can't speak, only "Ekat", "Emkat" and "Akat" between each word. From the trip, we learned not so much about the country we were going to, but about the guide and the guide's sister, and what she aspires to. Apparently this is the most necessary information for a tourist. Does not regulate the time of departure and decisions about it are made by "Neither yours nor ours". Interesting, right?. And the tour operator itself does not respond to the complaint. So, to achieve even feedback, no matter how apparently. So think twice before booking with them.
I would like to add to my review. Received feedback from the management of DAV Club. And was satisfied with the consideration of the complaint. All the same, they worry about their clients and work with guides. I will recommend the campaign and take tours from them in the future! Thanks to DAV Club for the response.
Хочу дополнить свой отзыв. Получила обратную связь от руководства компании DAV Club. И осталась довольна рассмотрением жалобы. Все таки они переживают за своих клиентов и проводят с гидами работу. Буду рекомендовать кампанию и в дальнейшем брать туры у них! Благодарю DAV Club за ответную реакцию.
I would like to add to my review. Received feedback from the management of DAV Club. And was satisfied with the consideration of the complaint. All the same, they worry about their clients and work with guides. I will recommend the campaign and take tours from them in the future! Thanks to DAV Club for the response.
Хочу дополнить свой отзыв. Получила обратную связь от руководства компании DAV Club. И осталась довольна рассмотрением жалобы. Все таки они переживают за своих клиентов и проводят с гидами работу. Буду рекомендовать кампанию и в дальнейшем брать туры у них! Благодарю DAV Club за ответную реакцию.