Bad bus tour with DAV club

We went on a tour "Italian Weekend" for 6 days. We left Lviv on April 27th. The organization of the tour is just terrible. This will most likely be the last time I go anywhere on a bus tour. We were assigned another guide, some kind of crazy hysterical woman who simply amazed us with her "Soviet" approach. We got a lot of stress for our own money. It all started from Hungary, we had a free day, and after that there was supposed to be a sightseeing tour, a little earlier than the appointed time we came to the chain bridge, but did not find our bus, we started calling the guide Natalya, but her phones were turned off, after wandering around for about half an hour we had no choice but to take a taxi to our hotel and pay 28 euros for this dubious pleasure. Joy knew no bounds. As it turned out, the guide did not warn us that there would be no stops on the way from Budapest to Ljubljana and we would not be able to buy anything to eat on the way. Amazing! In Ljubljana, everything was more or less, we had free time, but we had practically no strength left, the crossings were heavy, our legs were buzzing like a transformer box. This was followed by a move to Italy. We were placed in a good hotel on the outskirts of the world, in a village where there are no shops, in general, nothing, but it was not as scary as what awaited us ahead. The story that happened to us testifies to the "high professionalism" of our guide. The guide for the whole tour did not tell us, the tourists, what to do in situations of force majeure. In general, we got lost in Venice. We missed the train by 20 minutes. When we arrived at the station, our guide was not there, and neither was the group. Nobody even called us. My phone was dying, my boyfriend's phone was dead, we started calling the guide Natalya, she told us to take the train and get to the station whose name I don't remember. The problem is that even the locals couldn't help us find this station, the ticket terminals just didn't know it. In general, the solution of the problem was delayed for three hours. As a result, the valiant Italian policemen and our "beautiful" guide freed us from this trap, but the amount of dirt and inadequacy that poured out on us. the guide took our passports, made us pay 1060 hryvnias to people who missed the train because of us, although in fact, it was possible to detain people not for three and a half hours, but for 40 minutes, and then no one was late anywhere. In general, she began to "make fun" of us in front of everyone, the whole trip was like a "picnic trip with her favorite teacher"

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