Deception and incompetence

Because of them, we didn't go on a "honeymoon" to Turkey, they refuse to return the money, sending us to court. When buying a tour, the manager Inna said that a trip to Turkey is possible only with a passport. We told her that in July 2017 we have a wedding, my wife will make a new passport for a new surname. They also asked what is the difference between an ID card that my wife will make and a biometric foreign one - the manager Inna said that foreign travel is mandatory for trips abroad. As a result, we did not have time to make a foreign trip to my wife, and the manager Inna said that our tour had burned down, because we did not have a foreign trip. The next day after the "beginning" of the tour, I accidentally found out that a trip to Turkey is possible with an ID card. After I informed Inna about this, she refused to communicate with us and further negotiations with us were conducted by a person who introduced himself as the director, although he did not provide any documents (note FOP Timofeeva O. V. - female). He told us that it was our own fault that we did not know that you can travel with an ID card and that the ID card is not a passport of Ukraine, that they are not obliged to tell us information about all possible legal ways to travel - they told us about foreign travel and that's enough . When we told him that without our refusal we were not provided with documents for the tour at all, which is the main duty of the travel agent, he stated that we ourselves were to blame for everything, and also said "I'm always right" and advised us to go to court. In total - we were not provided with documents for the tour, we were not provided with receipts / receipts, we were not provided with information on the tour, i.e., we did not fulfill our part of the contract at all and after that they do not admit their mistake, saying that black is white and that we are wrong and send us to court. More than a month have passed. After contacting the "hot line" of Aneks in Kyiv, we were returned part of the amount. Moreover, the Central Organ fined the travel agent in Dnipro for $100, and the travel agent returned us an amount less than $100 + COMMISSION FOR SERVICES! That is, they did not do their job (which was recognized by the Central Organ in Kyiv, there is a letter from the gene. director) and took a commission from us!!! Moreover, until we started to sort it out, they told us that they had returned everything that the Central Organ had transferred to them, that we had a fine of $ 250. plus everything, they do not provide checks - all that will be in your hands is a power of attorney addressed to the manager Inna to put money into the account of ANY travel agent at ANY time. When I said that I want to return the entire amount and receive compensation, this is what they answered me: "Thank you for the answer. And about your open intentions to make money on me, thank you too. Apparently this was your goal from the very beginning))))" - i.e., I organized my wedding in order to make money on them !!!

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