I do not recommend working with Black Jack travel agency

We ordered an excursion tour through an employee of the travel agency Svetlana.

Unfortunately, we stumbled upon unprofessionalism on her part: constant confusion with documents and money, absolute disinterest in helping to choose a hotel. As a result, instead of coming once to give documents and money, we went to her 3 times, once she came herself, having confused something with the timing. The hotel ended up on the very outskirts of the city, with Soviet rooms, poor food and terrible service.

Besides, we were going for Christmas. To a direct question - are problems possible because of this, it was said that no, everything is fine, everything will work. In fact, we lost 2 breakfasts (breakfast time was postponed an hour later, and we had to go on excursions), there was no transport on Christmas evening, excursions were canceled for other people, on December 24-26, many restaurants, shops, etc. .P.

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