The first impression was very good.

Went to rest with a child from the yard from 06/14/19 to 06/21/19. I specially chose the date so that the departure hours were convenient for the child, because the child is small and flew alone. Unfortunately (of course, this is not the fault of the travel agency), after a few days I was told that our times have changed. But I'm in the mood for it. The only thing is to call back to the manager of the agency Antonov and, among other things, clarified whether there will be problems with the settlement of time, as we arrive in the middle of the night (sister to suggest that such a practice exists). The manager assured me that the receptionist works around the clock, there will be no problems with the settlement, and if there is, the accompanying person from the airport will solve everything. I calmed down and planned a trip. After the flight, the child slept happily and raised the issue again, near the bus that came to us asked the representative. Join up.

whether there will be problems with the settlement at such an hour (4 am), because I'm worried because I didn't sleep with the child all night.

The person assured that everything will be ok and we will solve everything on the spot. However, this man only went to the hotel where we stayed for 5 minutes, pointed to the reception and said goodbye. I calmly, after all the assurances, go to the highest, where I am hooked on a bracelet and informed that I 11th (so you know, at this time 4:30 am) to clarify whether there is a number, because no matter how to settle my child and me. I am shocked. Nothing can be decided, such information about the rules of settlement in this hotel Antonov travel agency has! I was marinated until 11 o'clock (ie 6 o'clock) with a two-year-old child, and settled quite far from the beach and cafe where we had lunch. I wrote on Viber to people from the agency, to which I was told that the hotel has the right to do so because the settlement from 14:00). So they were aware that we were settled not earlier than the 11th and deceived me.

Or were incompetent on this issue and said whatever I agreed to this trip! It's just not human!

I am very disappointed, because it was scary to wind circles and entertain the child all the time before settling! If I had known such details before the trip, I would have canceled it 100%.

I do not recommend this agency to anyone! Because they are just trying to make money, and no one pays attention to elementary humanity!

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