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Travel agency review AntonivTour.Com (Lviv)
Terrible travel agency!
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Author:
Date of purchase: 21 april 2018 Written: 18 june 2018 |
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Travel agency: AntonivTour.Com (Lviv) Service type: пакетный тур |
WARNING! I DO NOT RECOMMEND ANTHONY'S HOT Vouchers! The service of this agency ends exactly when you have paid for your ticket! Then only silence and indifference !!!! Unfortunately, I did not remember the names of the two women who sat at the same table at the entrance on June 22, 2018, I want to say one thing, these ladies did not do their job when handing the voucher! You can say that they took a flight to another flight without saying anything about it, when I asked if everything was fine with my trip, they answered that the flight from Kiev can depart half an hour earlier and the return may be delayed. Check with the hotel guide that these women began to whisper… ..understood that maybe something was wrong …… .so I asked again if nothing had changed received vouchers and tickets wishing you a pleasant trip …… and moved on to another client!
In the hustle and bustle, I took the vouchers believing the word of these women and went to pack my bags, because in the evening we went by train!
It was then in the house when they took the contract and the ticket that they found out that our flight was different from what we bought not only for an hour but also for the flight number! The following items were not fulfilled in the agency according to the agreement we signed:
• 3.1.2 the travel agent did not provide the reservation of tourist services, namely the flight according to the booking letter
• 3.2.4 did not agree to change the flights that were part of the tourist product!
• 3.4.1 The tourist has the right to reliable information about the tour, which has not been provided in accordance with the contract!
When they started calling we were told that the departure could not be changed because it could be done in more than a day !!!! In general, I was not told anything about the option to choose another flight when I took the voucher!
This agency had to agree with us on another flight but did not respect the necessary! Ignoring the fact that we bought one, we were given a flight from Sharm El Sheikh for 9 hours earlier!
According to the contract, we had to depart for flight YE 5015 at 13:00 and return to YE5018 at 16:00, and for some reason received tickets for flight YE 5055 at 13:00 and attorney YE5018 at 07:00 9 hours earlier.
When we decided to complain, there was clause 8.2 of the contract in which claims are not accepted because clause 8.1 is not fulfilled, which states that we have to complain in the country of stay, namely in the hotel…. the guide did not want to accept the complaint because this complaint does not concern him because it is not his service or the hotel or even the flight and the tour company itself which is a third party, saying to complain on arrival home because the tour company had to agree with us to change the flight !!! !!
In short, by signing a contract with this agency, you are doomed to be sent in a circle and without any information, can be transferred to another flight! It is good that they were sent to Sharm El Sheikh for an appointment, not to Kamchatka!
As for the hotel that was so recommended to us, it is a short hotel Sharm Plaza drag and untidy pulls for 3 stars but not for 5 as we were sold! Food is also for 3! This hotel consists of 2 parts Sharm Plaza which is considered five stars and Sharm Resort 4 stars…. Therefore, to overpay for Sharm Plaza did not make sense, you could take Sharm Resort 4 stars and get the same service and food without overpaying !!!! The tour operator did not inform us when selling it!
