Spoiled rest

I would like to tell you about my vacation in Faraana Reef with Anex Tour following the still “warm” footsteps.

They decided to go to Egypt with two families. This winter, many of our friends decided to go to Egypt. It looked very tempting, and my (two adults and two children, 5 and 11 years old) and another family (three adults) also decided to rush to Sharm on the same dates. To our luck, at the moment when we decided on the trip, discounts began from the operator. The second success was that the intermediary who selected the tour for us advised the hotel where friends were going because of bad reviews, and recommended the hotel where she herself was. For this I am very grateful to her!

Now about the operator. Booked tickets and hotel for 6 nights. Flight there and back in the morning. We were confirmed that everything is OK. Then, when the tickets “came out”, it turned out that one family was flying, as planned, in the morning, and my family was flying instead of 06 in the morning at 14 in the afternoon, i.e. The first day was stolen from us. I was "in pieces", especially from the fact that at the moment I noticed the change in departure time, tickets for the morning flight on the operator's website were still available. As a result, the agent was not able to change the tickets, we arrived in the evening, managed that day only for dinner. Judging by the reviews, this is a normal practice for Anex Tour, almost every third review describes a similar situation. It is not normal in our case to name the flight postponement as the reason for the change in departure time. It would seem a big network company, but she doesn't give a damn about customer reviews. Next time I will avoid Anex Tour.

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