Worst Tour Operator

Anex Tour does not care at all what happens to their tourists. According to their representatives, they do not care what happens to the tourists, the main thing is to follow the order of their superiors.

On August 3, 2016, we returned to Kyiv. The plane was supposed to take off at 7.45 in the morning, but for some reason it did not take off from Kyiv, and the situation was incomprehensible. In general, it's a common thing with charter flights, and no one panicked. All 180 people were loaded into buses and taken to the nearest hotel for breakfast. The hotel was excellent, and we were even glad that it happened. But time passed and nothing changed. When asked what we should do if the plane does not arrive at all today, representatives of the tour operator (ANEX TOUR) - there were 5 of them. They lied inappropriately - they promised to settle in this hotel, and at the same time the hotel workers loudly said that we should not be here and they don’t have rooms for us. Maybe the representatives of ANEX TOUR expected that apart from them no one understands English. In general, confusion began. They tried to take us out of the hotel by any means, but thank God in Turkey now there is an emergency and it was impossible to just take us to the airport and leave us. transfer. But the plane still arrived, and after 11 hours, we were able to fly home. Everything ended well, but it would be much better if ANEX TOUR representatives took an example from other tour operators and treated tourists like customers, not like garbage!

A separate topic - EXCURSIONS! There's nothing to say here - just a waste of time. Raise the level of your colleagues. SHAME!!!!!!

I will never use the services of ANEX TOUR again! And I will actively persuade all my friends and relatives to do the same! I think that ANEX TOUR is deeply indifferent to this review (They already got my money)

Comments (0) leave a comment

0 comments

Show other comments …