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- Everything was fine until meeting the hotel guide
Travel agency review Anex Tour Туроператор (Kyiv)
Everything was fine until meeting the hotel guide
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Author:
Date of purchase: 04 june 2018 Written: 03 july 2018 |
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Travel agency: Anex Tour Туроператор (Kyiv) Service type: пакетный тур |
We rested with our family at the MONTE CARLO SHARM RESORT & SPA hotel.
The flight and transfer were organized at a high level, and the hotel was very pleased, but ....
DEAR Anex Tour, just one person, but very important for almost every tourist - a hotel guide (in our case, a guide named Fadi), can easily cross out all the efforts of the hotel and cast a shadow on the reputation of the tour operator, not to mention a clouded vacation.
Mr. Fadi, having been warned in advance that we were not going to buy sea tours due to the inability to entertain children in them, convinced us to purchase a 5 in 1 tour with dives for us and DIVES! for children 7 and 9 years old! The tour also included a bathyscaphe and the Ras Muhamed nature reserve. To our surprise, he replied that this is a common practice and experienced scuba divers, hand in hand, immerse children of this age. Moreover, seeing our doubts, the price was sharply reduced for us and a “special offer” was organized - everything is the same, but at a price much lower than the officially declared one ... As you understand, we ended up on a regular sea trip with diving, although we hoped and on the bathyscaphe, and on the reserve! We upset the children (of course, they didn’t even see the dives, since the instructor already on the way to the yacht explained to us that it is forbidden for children under 10-12 years old!) and shook on the yacht for 8 hours !!!!
For Fadi, this is a common practice and we were not alone in our grief. Together with us, in exactly the same way, another couple from our hotel was deceived and misled!
Is it really the thirst for enrichment and increased sales that makes you forget about the reputation and honest rules of doing business, or the principles of street trading, in a crisis, are not alien even to a serious tour operator?! Such "one-time sales" do not cause anything but negative!
P/S We will return to the hotel with pleasure. We put a big cross on purchases from guides!
