Didn't expect such a mess

We chose the Ideal Panorama hotel on our own on the Anex website. In the photo we liked the views and a large green area. Booked it through our travel agent from August 4th to 11th. Some time later, I noticed that the price on the site had decreased by 2500 UAH, but while I called the travel agent, while the travel agent checked, the confirmation of the reservation had already arrived, and it was too late to argue, as well as to cancel, well, apparently Aneks needs this money more. So, the reservation (for some reason) was successfully confirmed.

As a result, the right to choose was taken away from us, and on the day of departure they warned that we would be settled in Premium. I was ready for this - I saw a tourist review (alas, after confirmation). Premium, we would not have voluntarily chosen. Yes, it is a star higher, and more expensive. But there is absolutely no territory, as well as greenery, views too, the beach is either urban, or go homeless to the Prime beach of the same network, or paid. From Panorama, at least officially, you can go to Prime, and even closer.

I do not want to say that the hotel is bad, we just prepared for a completely different one.

Employees of Anex supplemented and consolidated the impression of the travel agency:

- The accompanying guide, having met us at the airport at the bus, did not say a word, she only wrote the date and time of the meeting with the hotel guide on the voucher. On the way, I clumsily read a short speech about Marmaris from a piece of paper. She did not answer the questions of our fellow travelers about the current situation with fires. During our waiting for registration upon arrival at the hotel, she still silently turned around and left. And help with English would not hurt us.

- Our hotel guide Rosalia snatched almost 2 hours of precious morning time from us with her overly intrusive, sometimes aggressive convictions not to take excursions in street agencies (supposedly with a savings of a few dollars, but in fact TENS of dollars), as well as a stream of lies, in particular about that only groups from Anex, Coral, and something else are landed on Cleopatra's island. She insisted to return to the room for a voucher and hand it over to her. In general, the lady is so hypocritical that it is even disgusting to continue to describe the episodes with her participation.

- Her colleague Maxim, to whom Rosalia sent us during our next attempt to return her voucher, also managed to lecture us about excursions and even get angry that we do not want to buy them. He also lied to the question about the reason for settling us in another hotel. The reason was not a fire, because people wrote in the reviews about the relocation back in mid-July. By the way, our Maxim did not find the voucher (in fact, it was not useful).

- And only the guide, who accompanied us on the way back to the airport, was sincerely nice and smoothed out all this surreal a little. Alas, I don't remember the girl's name.

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