Terrible tour organization! We will never use this tour operator again!

The tour was bought before covid and due to quarantine was postponed 2 times without surcharges (only for transfers plus one arrival). The rest was a nightmare.

We flew in October and we were replaced by a hotel a month or two before departure. We were very disappointed at first as the hotel did not meet our initial wishes at all. But such is the situation with the pandemic, they treated with understanding, reconciled and began to prepare for a trip to a new hotel (make plans for excursions, leisure, buy masks and corrals).

2 weeks before departure, I started a correspondence directly with the hotel to pre-book a room according to our wishes. As a result of a long correspondence 2 days before departure, I receive information from the hotel that a room has not been booked in our name. Immediately through a travel agent, we contact Anex and receive a letter that we will definitely be settled at the previously promised hotel upon arrival.

And so we flew in (late in the evening) and they tell us that they are taking us to the left hotel in general, where we were booked a room. I show the accompanying person from Anex Tour yesterday's letter from the tour operator with the indicated hotel where we will be accommodated, and in response, they say I don’t know anything, you will be in another. They brought us to this hotel and we are just in shock, no sea view, no entry into the sea, a small area and disgusting simply not edible food.

The next morning we get up early to look around, try breakfast and understand that we are definitely not ready for such conditions and we did not pay for this. Jam meeting with the guide at 11 am to change the hotel and in parallel our travel agent resolves the issue at home. In the intervals between welding excursions, we receive confirmation of relocation to the promised hotel. But given these nerves, conversations, fees, moving and settling in a new hotel, we lose a day of rest.

Also, I’m not sure if this applies to Anex, rather to Azur, but on flights due to the transfer of departure to Egypt to the late evening and departure back but very early in the morning, we lose another full day of rest.

As a result, thanks to Anex and Azur, our long-awaited vacation, in which we squeezed 3 more excursions, was reduced by 2 full days in which we could enjoy the sea. Plus, the hassle spoiled the impression.

I absolutely do not recommend this tour operator and I myself will not contact him again. With this scenario, it is better to incur additional costs for the flight, but organize your own vacation and be sure that everything will be as you planned, than to depend on someone's inadequate decisions and ruin your vacation.

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