A disgusting company. I will never fly through them again!

Anex Tour does not care about its tourists, does nothing to solve problematic situations, and hotel managers communicate with customers in a boorish way. I bought a tour to Turkey from them with a departure from Kyiv, although I myself live in Kharkov (I specifically chose Kyiv for the good time of departure and arrival). Already on the train I learned that the departure time was postponed (the time was postponed several times, as a result, it turned out 8 hours later than the planned time) and we had to urgently look for a hotel in Kyiv to spend the night. Already in Turkey, I witnessed how tourists who came from the water park almost swearing spoke with the hotel manager of the anexa, who sold this excursion to them. They didn’t like her much, but the child felt bad and they made claims to him because, as I understand it, he persuaded them to go on this trip. However, the manager impudently began to say that everyone likes it, but they apparently were not lucky. I was still very surprised why the manager is rude to clients. But then I realized that this is such a manner of communicating with the personnel of the anex. When our flight was rescheduled again for 6 hours (twice rescheduling the flight is already too much), the hotel manager grinned at me and said that rescheduling flights is normal and we should not be upset. Not only was the flight from Turkey postponed by 6 hours, but also the baggage check-in was more than TWO HOURS. What they were doing there is not at all clear. We ran and boarded the plane 5 minutes before the planned departure, and the plane stood for another 40 minutes and did not fly anywhere. As a result, a whole day of rest was stolen from me, I was forced to rent a hotel in Kyiv twice and there is no compensation for this. I started to make inquiries and it turns out that Anex now often transfers flights not only to Turkey, but also to other destinations. Therefore, be careful when buying tickets, because Anex Tour can ruin your holiday experience. I suggest to all who have suffered from the actions of Anex Tour to act and seek compensation.

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