Irresponsibility

I never thought I'd have to write a negative review for anyone. I flew 7 times from various tour operators, no one has ever let me down. The last time it was ANNEX TOUR. I am sure that different people work in the company, and I do not want to blame the whole company and its employees. Therefore, I will be specific. I encountered irresponsibility, dishonesty and incompetence in the face of a hotel guide named Zhanna Kuzmina. Selling an excursion to Cambodia, he does not know the excursion program at all. First, he recommends taking swimsuits and a beach towel, as tourists are invited to swim in the lake (Lake Tonle Sap, not intended for swimming at all. At the same time, he assures that you can take no more than $ 20 with you, since everything is so cheap there that tourists bring some In fact, upon arrival in Cambodia, I had to pay extra for breakfast, for accommodation in a hotel with WI-FI $ 5. In general, not a word was said that an excursion to the lake was for an additional fee of $ 15.

Just in case, I will inform you that to buy coffee in a package of 500 gr.-7-10 dollars. Cambodian whiskey $7.

In addition, to my question about why the duration of the return flight Bangkok-Rostov is 4 hours longer than the flight Rostov-Bangkok, Zhanna Kuzmina replied that she did not have such information, and simply ignored my request to find out the reasons. I already found out from other tourists at the airport that the Bangkok-Rostov plane always or almost always stops for refueling. How does a hotel guide not know such things.???

Then she promised a gift from the company for the purchased 2 excursions in the form of a fruit basket weighing 5 kg., Warning that the weight of the suitcase should not exceed 15 kg. Then the most interesting thing: I bought excursions together with a stranger, there was only one fruit basket, instead of the promised two. It was issued in his name. Accordingly, I was left without the promised gift. Zhanna Kuzmina began to assure that the basket was for two, that, figure it out for yourself. How can I deal with such a situation? Zhanna Kuzmina assured us both that there would be a gift for everyone.

The gift was promised and the second person, who was just a fellow traveler, also said - sort it out yourself. His name and surname were on the box. In the end, Zhanna Kuzmina just began to reset my number. I called the hotline and explained the situation. They promised to sort it out. The result - no one figured it out. There was not much time left before departure. I left without the gift I was hoping for.

When buying a tour from a tour operator, people are used to thinking that they are paying for a tour organization service, and expect to receive this service. But in fact, the quality of such services, unfortunately, is so low that I think that in the near future there will be such a trend that more and more people will independently book plane tickets and hotels.

Comments (0) leave a comment

0 comments

Show other comments …