Rude attitude towards tourists

Went with my husband for the New Year from 30. 12. 2016-07. 01. 2017. As expected on the day of arrival, a meeting with the guide from Anex was scheduled, we had it 2 hours after we arrived at the hotel, as they say, we didn’t have time to wake up yet - already buy excursions! Guide Magit (all guides are local Arabs with knowledge of Russian) the policy is this: only now you can buy excursions if you want to think, I will no longer sell excursions to you either in an hour or in a day, make decisions right now. Somehow right off the bat, we think it’s probably better and calmer with a tour operator than buying from the street. . . . how wrong we were! And for the future advice: tourists do not buy excursions from Anex 2 times more expensive, the same thing in the next door is offered cheaper and the service is better !!!! (we already learned this from other vacationers in our hotel, they didn’t fall for this scam from the tour operator and went on excursions 2 times cheaper). We bought an excursion to Israel, the guide told us very sweetly and beautifully, he promised food would be included, he said in Jerusalem we will walk, we go back and forth, we asked him immediately how to pass the border, how much time, the guide said 30 minutes maximum 1 hour. They are great at taking money, and then you won’t find the last one to provide services! To be honest, the first such trip with a negative in so many years. We arrived at the border in Taba at 23.30 passed the Egyptian control and then you need to walk to the Israeli, so between Egypt and Israel we stood at night for 2 hours in front of the barrier! It is quite cold in Israel at night, and since everyone went to sunbathe in Egypt, no one had down jackets, but they would be very useful! If we adults were in shock, the children cried, the parents took off their warm clothes to wrap the children. When the barrier was opened, we were delighted at least we would be in the room, but we did not expect that we would stand there on our feet for the next 4 hours! They crossed the border at 6 in the morning, exhausted, hungry, cold, not sleeping and not sitting down all night! And all because Anex brought their 3 buses of 50 people packed, and the rest of the companies had the same number of buses, they all brought us at the same time !!!! You have been organizing these excursions for years, how can you bring 300 people at night to the border with Israel at one time, you know the whole process for more than a day, they talk to each person and ask why you are going there why, so far everyone has been asked 6 hours have passed . Dawn we met in the same place on the border, and not on a mountain with olive trees, as the guide at the hotel promised us. In Israel, we have a new guide, Tonya, a Russian-speaking woman over 40, an extremely unpleasant person. At 9 in the morning we were brought to a cafe for breakfast, this roadside cafe is all at our own expense, nothing is included! A cup of coffee $ 8 for one) well, the rest is optional) "quick breakfast" Tonya told us, because at 10 in the morning we should be at the Dead Sea. The sea is wonderful, we swam cheered up after such a night) changed clothes - swam in the sea - washed in the shower - dried up or not, it doesn’t matter, dressed back, at 11 we are already sitting on the bus and moving on. Did everyone enjoy it? It doesn't matter, we move on. Jordan River stop -30 minutes (of which 15 bus parking and U-turn). The next stop is lunch at 12 o'clock (taking into account that we only had breakfast at half past 10) we are already having lunch, otherwise it is not known when the food will be given. Lunch was included, except for drinks, this is at your own expense! In this cafe, this Tonya has a rollback and does not even hide this fact, it depends on the proceeds, so we had dinner there in the same cafe completely at our own expense! We ate for 2 hours, we go further at 16.30 we arrived in Jerusalem and drove non-stop through the whole city to Palestine. We were brought to a special shop to buy icons, candles, souvenirs for Orthodox Christians, we were there for 1.5 hours. After that, we drove in a traffic jam to the Church of the Nativity of Christ, so twilight had already begun. We finally arrived, there were a lot of people, we spent 1.5 hours in queues, it got completely dark, we got out and the guide says we need to run because the Church of the Holy Sepulcher will close in 30 minutes, of course everyone wants to get everywhere, a group of 50 people run through the streets of Palestine to their bus (this is after a night of standing up). Finally, we arrived in Jerusalem itself, it was already completely dark, it was raining, we ran to the Temple for 15 minutes, the guide said, we looked at Golgotha, we exited perfectly, the doors were closing. We counted, we run further, one after another, we don’t get lost, we resort to the Wailing Wall, the guide says 15 minutes and we leave. Everything . Our entire trip to Israel can hardly be called Her pilgrimage, who travels with a spiritual purpose is better separately for 10 days to Israel, but not from the Anex tour for 15 minutes of staying in holy places. We got on the bus, we were taken for dinner to the same cafe where we dined. Dinner was 1 o'clock, at that time the driver of our bus began to swear with this Tonya, from broken Arabic-English we realized that he was angry and swearing with her, because he was tired, he also had not slept since 12 at night, and before that, probably another day, we still have to drive to the border for several hours and he says that he is tired and wants to sleep. Time 8 pm, dark, rain, serpentine road, the driver wants to sleep, well organized tour! The main thing is that tourists are safe, which is why we trusted Anex! All this is before our eyes, the driver yells obscenities in his own language on the phone, at this Tonya, she only throws up her hands (she doesn’t care, the main thing is Her rollback is stable in this cafe). After a paid dinner and all these tantrums of the driver in front of the tourists, we got on the bus to go towards Egypt. Of course, the indignation of our group knew no bounds, and in the evening everyone could not restrain themselves and began to openly tell Tonya as a representative of the company, what kind of organization of this excursion, why did we stand all night, then ride the bus for half a day (the driver did not sleep, no one changed) and then also ran around the old city. Tonya began to threaten us into the microphone for the whole bus: "If you don't shut up now, I'll call the Police!" I'm sorry, but the bus laughed for the first time in a day) and everyone was just for it! Let the Israeli police deal with Anex why the evil driver is tired and has not slept for more than a day! Is it safe??? Wake up! The organization of passenger transportation has the norms of the law! In any country! After these showdowns with the guide, everyone was already exhausted mentally and physically for this trip, so I personally woke up already on the back border at night, arrived at the hotel at 6 am the next day, immediately fell asleep in the room and woke up only for dinner. My words can be confirmed by 49 people of our group that traveled Egypt-Israel on 02. 01. 2017! And the other 200 people with whom we met while standing for 6 hours in one queue) We and 3 other people from our hotel traveled together, considered it rude on the part of the tour operator to sell such excursions for a price 2 times higher than others! We paid for the fact that the guide told us so well, who had never been on this tour even for the sake of familiarization! They wrote a claim in the name of Anex Tour in the person of Dina, the manager in Sharm el-Sheikh, they called even more importantly, the woman forgot Her name, she is in Hurghada, on the phone the women said they would figure it out and compensate us. The motto of their company - Anex does not leave its customers dissatisfied))) as you can see, they lie) they all considered and considered our claims, read and re-read, we called this Dina from the phone of our guide every day, they made a decision all the days before our departure. . they said that the tour operator would pay us compensation through the travel agency where we bought tickets upon arrival home. We have already returned, the agent of the travel agency says that this was not the case in Her practice. So this is Egypt , gentlemen . .. the issue has not been resolved, the level of customer focus among the employees of the Anex tour in Egypt suffers a lot, there are few tourists, no one checks them, no one controls them, they work carelessly, no one is responsible for the quality of customer service.

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