Travel agency review Anex Tour Туроператор (Kyiv)

Our flight to Turkey on August 17, 2011

Author:
Date of purchase: 13 august 2011
Written: 24 august 2011
1.0
Travel agency: Anex Tour Туроператор (Kyiv)
Service type: авиаперелёт

Hello! Now I will tell you about how we flew to Turkey with the tour operator Anex Tour and UTAir. Our flight was scheduled for 3:55, and we actually flew away at 11:50...

It was a "beautiful" start to such a long-awaited holiday! The flight was delayed by 8 hours!!!

The flight was delayed first at 5:40, then at 6:40, 8:00, and at 12:00! When at 8 am the flight was rescheduled for 12:00 am, the passengers rebelled and “settled” on the representative of the UTAir company with a demand to start doing something to find another aircraft. It turns out that the plane did not even take off from Turkey the night before due to malfunctions in the navigation system ...

Both the airline and, possibly, Anex Tour knew about it, but no one bothered to immediately start looking for a replacement for this aircraft, so that people would fly away on time for vacation and not lose the paid time in Turkey for a while at the Boryspil airport terminal !!!

The representative of Anex Tour appeared once and then immediately disappeared in an unknown direction!

A replacement for the Boeing 737, which, according to the representative of the airline, is the only one at the disposal of UTAir, was found only at 10 am ... And it was some kind of Mac Douglas aircraft of 1986 produced by another airline!

But, thank God, everything went well, and we landed at the Antalya airport at 14:10.

I strongly recommend not to use the services of UTAir and draw conclusions about the quality of Anex Tour partners and their care for their customers, that is, us - vacationers!

Who will pay us for 8 hours of loss of stay in the hotel and whether they will pay, remains to be seen!




Comments (1) leave a comment
аватар MaiYoko
MaiYoko

you can easily fly to Montenegro without a group tour and inexpensively. there, already on the spot, you can take excursions around Montenegro and Croatia (as a friend did) - just go to an adequate travel agency ...
I rode with Accord only in western Ukraine - no complaints, (I took foreign tours from other tour operators - they suited me better there)

Thu, 18 Jul 2013, 00:56
аватар marin.ochka
marin.ochka

Yes, we also had a situation in the winter when the group did not get on the ski tour! Our tour was inexpensive and with a night move, we were offered a free tour more expensive than ours and without a night move. But! Other dates, and a slightly different itinerary. And we agreed! We liked the tour, we did not regret it, the only thing was that we adjusted to our son's winter holidays in the first tour, so I missed school a little! Well, the train tickets were changed. Well, I think we're lucky! I'm sorry you didn't have a vacation!

Wed, 07 Aug 2013, 13:54
аватар Ivanova237
Ivanova237

we also had a situation: when we paid for the tour, the price turned out to be less than at the time of the deposit, but they took the previously agreed amount from us, arguing: for the current price, we need to rebook the tour, but there are no more places for this tour. After 2 weeks they called back that the tour was not picked up. I had to settle for another, as they said "more expensive", which as a result turned out to be cheaper than ours, because it was open source software. Also, the head Dima Karyakin tried to swindle us for money. Why less than an hour before Lviv made a sanitary stop for half an hour. As a result, we missed the train by 5 minutes! I remember Dima's last phrase - everything bad will be forgotten. I would like to answer - a bad hotel in Prague has really been forgotten, but your disgusting, Dima - no!

Wed, 20 Nov 2013, 11:01
аватар Ivanova237
Ivanova237

we also had a situation: when we paid for the tour, the price turned out to be less than at the time of the deposit, but they took the previously agreed amount from us, arguing: for the current price, we need to rebook the tour, but there are no more places for this tour. After 2 weeks they called back that the tour was not picked up. I had to settle for another, as they said "more expensive", which as a result turned out to be cheaper than ours, because it was open source software. Also, the head Dima Karyakin tried to swindle us for money. Why less than an hour before Lviv made a sanitary stop for half an hour. As a result, we missed the train by 5 minutes! I remember Dima's last phrase - everything bad will be forgotten. I would like to answer - a bad hotel in Prague has really been forgotten, but your disgusting, Dima - no!

Wed, 20 Nov 2013, 11:02
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